{"id":38714,"date":"2019-10-15T13:18:05","date_gmt":"2019-10-15T13:18:05","guid":{"rendered":"https:\/\/solarity.cz\/ma\/?page_id=19661"},"modified":"2024-01-28T19:00:36","modified_gmt":"2024-01-28T19:00:36","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/solarity.eu\/ma\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"38714\" class=\"elementor elementor-38714 elementor-19661\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-efbe12e elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"efbe12e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-146a4e4a\" data-id=\"146a4e4a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d84d92c elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"d84d92c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7faac7d1\" data-id=\"7faac7d1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ed4128e elementor-widget elementor-widget-text-editor\" data-id=\"2ed4128e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Nous d\u00e9plorons qu\u2019un produit achet\u00e9 chez nous ait entrain\u00e9 une r\u00e9clamation de votre part. Nous allons faire notre maximum pour trouver une solution rapide et \u00e9quitable.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59978cb1 elementor-widget elementor-widget-text-editor\" data-id=\"59978cb1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La meilleure et la plus rapide des solutions est de remplir directement le formulaire du fabricant du produit pour lequel vous faites une r\u00e9clamation. Si vous avez besoin d\u2019aide ou rencontrez un probl\u00e8me, n\u2019h\u00e9sitez pas \u00e0 compl\u00e9ter notre formulaire en bas \u00a0\u00e0 droite<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69474eab elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"69474eab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-321fd623\" data-id=\"321fd623\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8b5bd elementor-widget elementor-widget-text-editor\" data-id=\"d8b5bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>La garantie du fabricant ne couvre pas les dommages m\u00e9caniques.<\/strong><\/p><p>Vous pouvez voir ci-dessous quelques exemples de dommages m\u00e9caniques caus\u00e9s le plus souvent pendant le transport ou par une mauvaise manipulation des biens. Si votre r\u00e9clamation concerne un dommage m\u00e9canique, vous devez vous adresser \u00e0 la soci\u00e9t\u00e9 de transport.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1dc327e4 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"1dc327e4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6ea69b0b\" data-id=\"6ea69b0b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25b95dcf elementor-widget elementor-widget-image\" data-id=\"25b95dcf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"299\" height=\"230\" src=\"https:\/\/solarity.eu\/wp-content\/uploads\/2022\/06\/unnamed.jpg\" class=\"attachment-medium_large size-medium_large wp-image-73156\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3e3d5999\" data-id=\"3e3d5999\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-14d7772e elementor-widget elementor-widget-image\" data-id=\"14d7772e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"296\" height=\"230\" src=\"https:\/\/solarity.eu\/wp-content\/uploads\/2022\/06\/IMG_4200.jpg\" class=\"attachment-medium size-medium wp-image-73159\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-18282b37\" data-id=\"18282b37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d79a9a9 elementor-widget elementor-widget-image\" data-id=\"1d79a9a9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"230\" src=\"https:\/\/solarity.eu\/wp-content\/uploads\/2022\/06\/IMG_20190402_124210.jpg\" class=\"attachment-medium size-medium wp-image-73161\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6632ee84 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"6632ee84\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19914004\" data-id=\"19914004\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5efadf62 elementor-widget elementor-widget-heading\" data-id=\"5efadf62\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">QUEL EST LE MOTIF DE VOTRE R\u00c9CLAMATION ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-322f3ca6 elementor-widget elementor-widget-text-editor\" data-id=\"322f3ca6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avant de d\u00e9poser une r\u00e9clamation, veuillez vous assurer du motif\u00a0 de votre r\u00e9clamation<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4429e054 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"4429e054\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4119f1be\" data-id=\"4119f1be\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-630e6675 elementor-widget elementor-widget-menu-anchor\" data-id=\"630e6675\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"transport\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20b526bd elementor-widget elementor-widget-heading\" data-id=\"20b526bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"#logistics\">Transport : <\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-49b21b69 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"49b21b69\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-1e910ea1\" data-id=\"1e910ea1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f47f9db elementor-widget elementor-widget-text-editor\" data-id=\"5f47f9db\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez vous assurer lors de la r\u00e9ception de la marchandise des \u00e9l\u00e9ments suivants :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-714274ed elementor-widget elementor-widget-text-editor\" data-id=\"714274ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>La r\u00e9ception de la marchandise doit se faire contre un bon de livraison (BL)<\/li><li>La marchandise livr\u00e9e correspond \u00e0 la commande<\/li><li>L\u2019emballage ne pr\u00e9sente aucun dommage visible. En cas contraire , veuillez le noter sur le BL, ainsi que de prendre des photos afin de nous les transmettre.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35f2f27e elementor-widget elementor-widget-text-editor\" data-id=\"35f2f27e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Politique de retour: Vous avez 7 jours pour d\u00e9baller et contr\u00f4ler tous les \u00e9l\u00e9ments de votre commande afin de pouvoir d\u00e9poser une r\u00e9clamation sur les dommages. <\/strong>Sans cela, votre r\u00e9clamation ne pourra aboutir.<\/p><p>\u00a0<\/p><p>En cas de r\u00e9clamation, je vous prie de mentionner le num\u00e9ro de commande, le num\u00e9ro de facture et une copie du BL, ainsi que des photos si votre r\u00e9clamation le n\u00e9cessite via le formulaire ci-dessous ou <a href=\"https:\/\/support.solarity.eu\/support\/tickets\/new\">ici.<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-6fcdf023\" data-id=\"6fcdf023\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ca83b90 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"7ca83b90\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c824af2\" data-id=\"c824af2\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66113e7d elementor-widget elementor-widget-menu-anchor\" data-id=\"66113e7d\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"menu\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb264d2 elementor-widget elementor-widget-text-editor\" data-id=\"1bb264d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><em>SI VOTRE R\u00c9CLAMATION N\u2019EST PAS LI\u00c9E AU TRANSPORT, SUIVEZ LES INSTRUCTIONS CI-DESSOUS<\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-57e2d92b elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"57e2d92b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ebfe87e\" data-id=\"2ebfe87e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2654e3e7 elementor-widget elementor-widget-menu-anchor\" data-id=\"2654e3e7\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"inverters\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-233a7207 elementor-widget elementor-widget-heading\" data-id=\"233a7207\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Onduleurs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fa70003 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"fa70003\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6e047ec\" data-id=\"6e047ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1b5246 elementor-widget elementor-widget-text-editor\" data-id=\"a1b5246\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous voulez r\u00e9clamer un probl\u00e8me ou une panne veuillez suivre les instructions en remplissant le formulaire en ligne (en anglais). Veuillez partager le maximum d&#8217; informations pour qu&#8217;on puisse r\u00e9soudre votre probl\u00e8me rapidement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ca447e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"1ca447e9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63f753c4\" data-id=\"63f753c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16e209f0 elementor-widget elementor-widget-menu-anchor\" data-id=\"16e209f0\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"modules\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13eb00ae elementor-widget elementor-widget-heading\" data-id=\"13eb00ae\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Panneaux solaires<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cfc0b elementor-widget elementor-widget-text-editor\" data-id=\"7cfc0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le processus de r\u00e9clamation concernant des panneaux solaires d\u00e9fectueux est le m\u00eame pour tous les fabricants.<\/p><ul><li style=\"list-style-type: none\"><ul><li style=\"list-style-type: none\"><ul><li style=\"list-style-type: none\"><ul><li>Compl\u00e9tez le formulaire de r\u00e9clamation du module en fran\u00e7ais ou en anglais et envoyez-le \u00e0 <a href=\"mailto:info@solarity.ma\">info@solarity.ma<\/a>:<ul><li style=\"list-style-type: none\"><ul><li><a href=\"https:\/\/solarity.eu\/wp-content\/uploads\/2022\/12\/Solarity_Formulaire_de_reclamation.pdf\" target=\"_blank\" rel=\"noopener\">Formulaire de r\u00e9clamation en fran\u00e7ais<\/a><\/li><li><a href=\"https:\/\/solarity.eu\/wp-content\/uploads\/2022\/12\/Solarity_Module_claim_form-1.pdf\" target=\"_blank\" rel=\"noopener\">Module Claim Form in English<\/a><\/li><\/ul><\/li><\/ul><\/li><li>Suivez les instructions contenues dans le document <a href=\"https:\/\/solarity.eu\/wp-content\/uploads\/2022\/12\/Solarity_Instructions_pour_la_mesure.pdf\" target=\"_blank\" rel=\"noopener\">Instructions pour la mesure des panneaux d\u00e9fectueux<\/a> (<a href=\"https:\/\/solarity.eu\/wp-content\/uploads\/2022\/12\/Solarity_Measurements_instructions.pdf\" target=\"_blank\" rel=\"noopener\">Defected Modules Measurements Instructions<\/a>)<\/li><li>Envoyez votre r\u00e9clamation et vos photos \u00e0 <a href=\"mailto:info@solarity.ma\">info@solarity.ma<\/a> ou via notre <a href=\"http:\/\/support.solarity.eu\/ma\/support\/tickets\/new\" target=\"_blank\" rel=\"noopener\">Centre de r\u00e9solution en linge<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><p>N\u2019oubliez pas de joindre la facture pro forma, des photos des dommages et le formulaire de r\u00e9clamation de la premi\u00e8re \u00e9tape.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32c28120 elementor-section-boxed elementor-section-height-default elementor-section-height-default parallax_section_no qode_elementor_container_no\" data-id=\"32c28120\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a813c09\" data-id=\"2a813c09\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-77510c84 elementor-widget elementor-widget-text-editor\" data-id=\"77510c84\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><em>Vous avez besoin de conseils pour une r\u00e9clamation ? Contactez-nous au <a href=\"http:\/\/tel.+212666393422\">+212 666 393 422<\/a>\u00a0 ou par e-mail <a href=\"mailto:info@solarity.ma\">info@solarity.ma<\/a> <strong>, nous serons heureux de vous aider.<\/strong><\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nous d\u00e9plorons qu\u2019un produit achet\u00e9 chez nous ait entrain\u00e9 une r\u00e9clamation de votre part. Nous allons faire notre maximum pour trouver une solution rapide et \u00e9quitable. La meilleure et la plus rapide des solutions est de remplir directement le formulaire du fabricant du produit pour&#8230;<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38714","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.6 (Yoast SEO v25.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9clamations - comment proc\u00e9der | Solarity - distributeur et fournisseur de syst\u00e8mes photovolta\u00efques<\/title>\n<meta name=\"description\" content=\"Nous regrettons que vous ayez rencontr\u00e9 un probl\u00e8me avec nos produits. Nous ferons le maximum pour r\u00e9soudre votre probl\u00e8me. 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