Solarity’s End-to-End BESS Solution: From Inquiry to Long-Term Support

When businesses and utilities explore Battery Energy Storage Systems (BESS) solutions, Solarity provides a seamless and tailored journey from initial inquiry to ongoing support. Our structured process ensures that each customer receives an optimised solution for their unique needs—whether it’s peak shaving, backup power, self-consumption, TOU mode, power capacity expansion, frequency regulation, or energy arbitrage.

Step 1: Initial Contact & Needs Assessment

Our journey begins by understanding each customer’s energy requirements. The sales representative gathers essential details, including the main application (e.g., peak shaving or energy arbitrage), system configuration (AC or DC-coupled), expected power and energy specifications, and budget preference (premium or economy). For customers unsure of their exact needs, we analyse consumption profiles and offer financial analyses to guide them towards the most suitable solution. These insights are then passed along to our purchasing team.

Step 2: Tailored Quotation Options

To meet varying customer preferences, we develop two solution packages:

- Premium Option: High-end brands with advanced functionalities for demanding applications.
- Economy Option: Cost-effective, reliable solutions covering essential features without sacrificing quality.

Within a week, we deliver a detailed quotation, outlining pricing, technical specs, warranties, and lead times for full transparency and informed decision-making.

Step 3: Quotation Review & Customization

Upon interest, we discuss preferred delivery timelines and payment terms, including financing options, to further tailor the offer. For greater flexibility, we offer credit financing, factoring, and individual payment options to best suit client needs.

Step 4: Site Consultation & Design

Upon receiving a down payment, we arrange a complimentary site visit. Our technical team, in collaboration with clients’ EPC teams will assess, such as the Point of Interconnection (POI), substation requirements, transformer setup, and foundational needs for safe and efficient grid integration. This thorough assessment ensures all specifications align with grid standards, guaranteeing safe and reliable system performance.

Step 5: Delivery & Installation Coordination

We coordinate with the manufacturer and our technical support team for smooth system dispatch and installation scheduling. Our flexible solutions allow us to meet specific delivery schedules and accommodate diverse payment requirements.

Step 6: Installation & Commissioning

Experienced teams from the manufacturer and the client’s EPC handle the system’s installation and commissioning on-site. This ensures grid compliance and safe integration, covering all technical and safety standards, from POI alignment to transformer setup and foundation stability.

Step 7: Long-Term Support & Operations & Maintenance (O&M)

Our commitment extends beyond installation. Customers receive comprehensive O&M guidelines for ongoing performance monitoring, troubleshooting, and support for future expansion. A dedicated point of contact ensures that all inquiries or future service needs are promptly addressed, ensuring optimal performance throughout the system’s lifecycle.

Additionally, if clients require Energy Management System (EMS) services to maximise the system’s capacity and enhance revenue potential, we offer expert guidance in selecting the right EMS provider. With a well-matched EMS, clients can effectively manage energy flows, maximise asset utilisation, and unlock revenue opportunities.

Partner with Solarity for a Tailored BESS Solution

Solarity’s structured BESS delivery process guarantees that every project receives tailored expertise and dedicated care. From initial consultation to long-term support, our team is committed to delivering a seamless, efficient, and reliable energy storage solution designed to empower your business.
To deliver top-tier solutions, we collaborate with trusted brands, including Tecloman, Jinko, Deye, and Huawei, among others, ensuring access to high-quality products and support.

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